![]() However, if your flight several days or a week later is cancelled or delayed and the airline claims it’s a result of the air traffic control system failure, you may be due compensation. ![]() Any disruption on that day and the following days will be classed as extraordinary circumstances, which means no compensation is due. The air traffic control failure took place on 28 August. Unless it suits you for an early departure the next day, there is no reason to sleep at the airport. If you can’t get help from the airline, book yourself into a standard double room at a midrange or budget hotel (expenses must be reasonable) and you can again claim those costs back from the airline. Some airlines in some destinations will proactively book passengers into hotels, but most passengers find there are no staff available to help or the airline says there are no rooms available. If your flight is delayed or cancelled and you are stuck overnight, the airline is also responsible for providing accommodation. You can buy a meal at the airport and claim the money back – don’t splash out, expenses must be ‘reasonable’ and keep all receipts. It’s often the case that there are no airline staff available, but that doesn't change your rights. My flight is cancelled, and I’m stuck overnight- what do I do?Īirlines have a duty of care to passengers, and are required to provide food and drink after two to three hours of delay.įood and drink is often provided by airline staff by vouchers, or you may be told to buy a meal and claim the money back. Your legal rights are to rerouting or a refund, but not both. It’s also crucial you don’t accept a refund from your original airline. Unfortunately, it may take several months to get your money as airlines often drag their heels on payouts. If it refuses, you can book the alternate flight yourself and claim the money back. If other airlines can get you home several hours or days before the rerouting offered by your airline, ask your carrier about rebooking you. This can mean passengers are stranded at their destination for days. Many airlines routinely ignore this law, and only allow you to rebook with them or ‘partner’ airlines. That means on other airlines or other routes, if necessary. What if the airline won’t get me home quickly?Īirlines are legally required to transport you to your destination as soon as possible. In most cases you should be able to make this choice through the airline app, as reaching airlines by phone will be difficult. If the airline has cancelled your flight, you can choose between an alternative flight (rerouting) or a refund. Often airport arrival and departure boards have more up-to-date information available, and all major airports provide this online My flight has been cancelled, what are my rights? Some airlines are better prepared for disruption and will recover more quickly.įor passengers due to travel, you should check with your airline if the flight is operating. Disruption will start to ease quickly, but it's likely to take several days for a normal service to resume. ![]() The reason for continuing delays is because so many planes and crew are not in the airport they are needed. More than a quarter had been cancelled.įor more independent travel advice and recommendations, subscribe to Which? Travel How long is flight disruption going to last? On Monday morning, when we checked 25 flights at Heathrow, Gatwick, Stansted and Birmingham, less than half of flights were departing as scheduled. British Airways, easyJet, Ryanair and other airlines have advised passengers to check flight information before travelling to the airport. While the technical issue is now fixed, flight cancellations and delays will continue through the rest of this week. A system failure at UK air traffic control has led to thousands of flight cancellations and hundreds of thousands of passengers being stranded abroad.
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